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Digital Workplace

Digital Workplace Strategy

Build the strategic foundation for hybrid work and modern communications.

Fragmented tools drive up costs, complexity, and risks. OnX assesses what you have and shapes a plan for what you need.
Digital Workplace Strategy (1)

Fragmentation is costing you.

Without an intentionally designed digital workplace, you face rising platform spend, IT cycles devoted to integration and patching over innovation, and an employee experience that could eat away at engagement and retention.

Without convergence between your internal communications and contact center systems, you may be challenged to meet customers’ expectations. And if you operate in a regulated industry, your patchwork of tools could create compliance risks.

 

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The OnX approach

Turn your digital workplace into a system.

OnX Digital Workplace Strategy is the advisory layer that shapes our UCaaS and CCaaS engagements. It’s where we replace assumption with assessment and accumulation with architecture. Instead of reactive procurement, you work from a sequenced plan.

 

 

Digital Workplace Strategy capabilities

 Three engagements that meet you where you are

Digital Workplace Discovery Workshop


This structured discovery engagement maps your communications, collaboration, and contact center environment to produce a gap analysis, prioritized migration roadmap, and executive-ready business case. Unlike vendor-led assessments that arrive with a platform preference, OnX designs to fit your business and hands the plan to the same engineers who will deliver it.

UCaaS Migration Planning


This planning engagement produces a site-by-site cutover plan, dial plan design, number porting strategy, compliant E911 design, and end-user enablement for migration to Microsoft Teams Voice and/or Webex Calling. There’s no handoff between strategy and execution. The OnX planners become the implementers, working on a proprietary voice core platform vendors don’t provide.

CCaaS Deployment Services


In this consultative engagement, we design IVR and call flow, CRM integration, omnichannel routing, workforce optimization, and critical reporting. It’s the right choice when you’re standing up a new contact center, modernizing a legacy one, or replacing a stack that grew up alongside Teams or Dynamics. We design on Microsoft Teams Contact Center, Webex Contact Center, and our own CXsync, choosing the one that fits your environment.

Where to start

Advisory engagements

A OnX advisory is a time-bound, fixed-fee engagement designed to give you a clear answer to a specific strategic question — fast.  

AI for Customer Experience (CX)

Best for: Organizations ready to move from reactive services to scalable AI-powered customer experiences that reduce cost and improve loyalty. If customer experience is a board-level priority but the path forward isn’t clear, this is where you’ll start.

The deliverables that matter:

  • A validated AI readiness score
  • A prioritized portfolio of CX AI use cases
  • A target architecture ready to build
  • A funded and sequenced 18-month roadmap and a business case ready for board approval
  • A governance and compliance foundation

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What success looks like

Three outcomes show up most often in the business cases OnX builds.

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Cost optimization

 Consolidating multi-vendor contracts. Retiring on-premises PBX maintenance. Rationalizing license sprawl across collaboration and contact center platforms. An OnX strategy engagement builds a defensible business case tied to specific savings categories in your environment. 

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Business agility

 The digital workplace your business needs in two years is not the one you have today. A strategy engagement designs a foundation for adding channels, AI workflows, locations, and lines of business without standing up new vendor relationships each time.  

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Reduced risk

 Compliance recording. Dynamic E911 routing. Regulated voice retention. Site survivability for environments where internal calling must keep working when external connectivity fails. We inventory every regulated voice obligation in your environment and design them into the target state. 

“Every digital workplace decision affects two experiences: the employee experience and the customer experience. The challenge is making sure the technologies behind both are working together instead of pulling in different directions.”

Trevor Sykes

Trevor Sykes

Vice President, Services Delivery

Don’t take our word for it

"OnX continues to be a reliable and trusted partner, consistently providing support whenever we have questions or encounter issues. Doug's proactive engagement — regular attendance at our meetings and close alignment with our roadmap — demonstrates a genuine commitment to understanding our priorities and aligning with our operational needs. A key factor in OnX's successful relationship with the City of Edmonton is its deliberate focus on understanding our environment, our challenges, and the business outcomes we are working toward. Their highly skilled technical team further strengthens this partnership, enabling us to confidently tackle complex initiatives and advance critical projects with greater speed and assurance."

ManagerCity of Edmonton / Government

"OnX has been an incredible partner and really takes the time to understand our needs and our culture. Elias and Gabriel have been fantastic throughout and represent OnX professionally and with curiosity about our technology landscape."

Centre for Addiction and Mental Health (CAMH) / Hospitals & Physicians; Medical

"The OnX account team consistently demonstrates a high level of professionalism and expertise. They are not only a pleasure to collaborate with, but also excel at understanding and translating customer requirements into practical, cost-effective solutions. Their ability to balance client needs with budgetary constraints ensures that projects are both feasible and aligned with business objectives. Overall, their commitment to service and depth of knowledge make them a valuable partner in achieving successful outcomes."

Sr. Manager IT InfrastructureDeloitte / Accounting Services

"The commitment and dedication by OnX is second to none. We truly do feel that OnX is simply more than a vendor — rather a valuable partner in Sask Polytech's overall success. We truly value the insight that Mark T, Tuyet L, Marcel M, Ali S and various others have guided us within our value streams. Cannot say enough good things about OnX."

Team Lead NetworkSaskatchewan Polytechnic / Education

"OnX's core competency in professional services, staffing and procurement services have been integral to the success of assisting the operations staff for the Canadian Blood Services. The OnX team have proved themselves to be more than a vendor but a partner in enabling the reliability for the services The Canadian Blood Services provides."

Canadian Blood Services / Organization; Non-profit

Where Digital Workplace Strategy leads

 A digital workplace strategy assessment produces a fundable plan, with most leading into one or more of the following engagements.

Related insights 

Frequently asked questions 

How long does an OnX digital workplace strategy engagement take? A Digital Workplace Assessment typically runs four to eight weeks. UCaaS Migration Planning and CCaaS Deployment Services run four to 12 weeks depending on environment complexity. Each engagement ends with a fundable, executive-ready plan, not an open-ended consulting commitment.
What deliverables come out of the engagement? Each engagement produces structured deliverables tied to the next decision the client has to make. An Assessment produces a documented current-state architecture, gap analysis, prioritized migration roadmap, and executive briefing. Migration Planning produces a site-by-site cutover plan, dial plan design, number porting strategy, E911 implementation design, and change management plan. CCaaS Deployment Services produces IVR and call flow designs, CRM integration architecture, omnichannel routing strategy, and a reporting design.
Who from OnX will be on the engagement? Every digital workplace strategy engagement is staffed with a senior strategist as the engagement lead, paired with subject matter experts in voice architecture, contact center design, network and security, and the relevant platform (Microsoft Teams, Webex, or CXsync). Engineers who would deliver the migration are involved from the assessment phase forward. The strategy and execution teams are the same team.
How does OnX quantify the business case for a digital workplace migration? Each strategy engagement builds a defensible business case around three categories: cost savings (consolidating multi-vendor contracts, retiring on-premise PBX maintenance, reducing platform license sprawl), risk reduction (compliance, E911, resilience, retention), and productivity gains (lower handle times, faster issue resolution, less context switching). The case is tied to specific metrics in your environment, not vendor-supplied averages.
What is UCaaS and CCaaS convergence, and why does it matter to strategy? Convergence is the integration of UCaaS (employee-facing communications) and CCaaS (customer-facing contact center) on a single managed foundation. Most organizations bought them separately, often with different owners, and the platforms didn't talk to each other. The result is contact center agents putting customers on hold to find an SME on another system. Strategy work is where convergence gets designed, not where it gets discovered after the fact.

Start with a conversation.

 Every digital workplace transformation comes down to four hard decisions: what to migrate first, what to retire, what to integrate, and how to fund the work across multiple years. OnX helps you answer all four in weeks, not quarters.