Managed Services built for where your business is going

Yes, OnX Managed Services includes a full security operations center (SOC) with 24x7 onshore and offshore coverage for threat detection, investigation, and response.

ONX also offers Incident Response Retainer Services, managed secure networking, and security management integrated across its infrastructure operations. A key differentiator: When a security incident and an infrastructure failure occur simultaneously — which is common during cyberattacks — OnX can handle both. Most security-only providers can investigate and contain a breach but cannot rebuild the affected infrastructure. OnX combines security and infrastructure capabilities to eliminate that gap.

No, working with a managed services provider does not mean giving up control of your IT environment.

OnX Managed Services is designed around client preferences, not a one-size-fits-all handoff. In a co-managed model, responsibilities are divided based on what the client wants to retain ownership of. OnX handles what’s agreed upon, and the client’s team remains fully engaged in the areas that matter to them. Even in a full management arrangement, clients retain visibility into their environment, receive regular reporting, and engage in ongoing service reviews. The goal is to free internal teams from operational burden, not to remove their involvement.

OnX provides 24x7 monitoring and response, so incidents are handled at any hour through onshore and offshore SOC and operations teams.

Organizations that use OnX as a backstop or co-managed provider get after-hours coverage without maintaining their own overnight staff. Full management clients receive comprehensive incident response as part of their service agreement, including defined SLAs and a dedicated Service Delivery Manager who is accountable to resolution timelines. OnX also offers Incident Response Retainer Services for organizations that want guaranteed response capacity without a full managed services commitment.