Turn technology into real business outcomes

CBTS has been certified as a Great Place to Work® for 2025, a recognition earned through direct employee feedback. The recognition reflects a culture built on accountability, technical excellence, and genuine investment in the people who make our clients heroes.

For 30 years, we've operated on a simple belief: When our people thrive, clients win. That commitment shapes how we hire, develop, and retain exceptional talent.  

We set bold goals and raise the bar on every engagement. We operate with grit and bring a no-excuse mindset to everything we do. Our clients' hardest problems are why we're here.

When the obvious answer doesn't work, we find another one. The harder the problem, the more interesting it gets to us. We keep going until the outcome is right for the client.

The tough problems are the ones we want. The migration everyone said couldn't be done on time. The infrastucture that needs a custom answer nobody has built before. These aren't the projects everyone lines up for. They're the ones we built OnX to take. We bring the right people in, set a clear path, and execute. We don't celebrate effort. We celebrate outcomes; outcomes our clients can take credit for. We make a plan, and we hit it.

When the hardest problem in a client's organization gets solved, they're the hero. We're the team that made sure of it. Winning is a finished project, a happy client, and a team that's ready for what's next.

We experiment, embrace change, and aren't deterred by failure. We don't just imagine what's possible. We go build it. Big ideas are easy. Building them is the hard part, and the part we're built for.

We try things, learn fast, and turn the good experiments into real systems our clients can run on. The market is full of vendors selling vision and shipping vapor. That's not our business. Our clients hired us to put new technology to work on their timeline, in their environment, at scale.

We move from whiteboard to production faster than our clients expect. We pressure-test our own ideas before a client has to. We kill the ones that don't earn their place. We scale the ones that do. We bet on the people closest to the problem to find the answer, and we give them room to run.

That's how AI, cybersecurity, and cloud stop being buzzwords and start being a business advantage. We build the technology foundations that North America runs on.

We speak up, challenge respectfully, and stand up for what's right even when no one's watching. Honesty isn't uncomfortable here. It's how we build something worth trusting. We tell clients the truth, even when it's not what they hoped to hear.

We flag the risk early. We don't oversell. We say what we'll do and meet 100% of our SLAs. We are trusted technology advisors with 2,500+ technical certifications across our engineers and architects.

Trust takes years to build and a moment to spend. We treat every interaction like it's worth that much because it is. The proof is in how long clients stay:15 years on average. The reason isn't only the technology. It's that they know we are a partner they can trust, and they know we'll tell them the truth when something changes.

Our clients don't just buy technology from us. They trust us with the foundations their companies run on. We show up with urgency, think ahead, and make our clients heroes. Not because it's in a playbook, but because their outcomes are the only scoreboard that counts.

We learn the business before we touch the stack. We see the problem coming before it reaches the client. We measure success the way our clients do: in uptime, in confidence, and in room to grow. When something breaks, we move like it's our own company on the line.

Customer obsession isn't a slogan. It's the difference between a vendor and a partner who's still in the room when it's hard. The proof is in the work: a Net Promoter Score that puts us in the top 1% of B2B providers. Our clients stay because we earn it, every interaction, every time.

Great outcomes happen together. We share the credit, share the load, and celebrate the team's wins louder than our own. We're in this together, all the way. No silos, no scorekeeping, and no one carrying weight alone.

We pull in the right people early, hand off cleanly, and back each other when the pressure is on. The best idea wins, wherever it comes from. We coach each other in real time instead of waiting for review cycles. We're kind and courageous with feedback. We say the hard thing because the work and the person both deserve it. We push back on bad ideas without making it personal, and we change our minds when someone shows us a better path.

Our clients see a team that solves their biggest challenges. That's how we do work no one of us could do alone.

We own our actions, decisions, and outcomes. The good ones and the hard ones. We do what we say, follow through with quality, and lead by example. Every time.