Service Assurance
and Technical
Support

Network Operations Center

• Operates 24×7, committed to ITIL & ITMS best practices
• Central point of contact for customers (One phone number, one Email)
• First response team, responsible to ensure alerts are appropriately addressed
• Possessing sound technical skills and knowledge, the Help Desk analyst provides initial troubleshooting services

Technical Services (TS)

• Responsible for providing technical expertise in analyzing and resolving customer technical issues
• Monitor and review vendor and industry web sites and news groups for vulnerabilities, patches and fixes which may apply to our customers
• Troubleshoot problems / performance concerns
• Administration and pro-active management of mission critical enterprise production environments for organizations that require applications and infrastructure to be always available and always secure