Challenge
Across the globe, healthcare providers face unprecedented demands. They must quickly evolve to meet changing requirements from the COVID-19 pandemic and other healthcare crises. Additionally, healthcare is a prime target for cyber crime and ransomware attacks.
The client sought a responsive, agile, and high-value IT services provider to help guide its infrastructure management processes. It needed fresh ideas and an outside perspective to assess and optimize existing systems while ensuring adherence to compliance and privacy standards for the safety of its patients.
Additionally, the client needed the ability to rapidly scale up various IT systems that affect patients and are governed by strict compliance rules. It required trusted advisors to help guide its infrastructure strategy and improvements. They also wanted to work within their existing technological infrastructure and sought a service provider that could work alongside its current IT partners.
Solution
After an initial discovery consultation, OnX provided the client with an OnX Managed Services program. The program offers a dedicated core staff of project managers and IT professionals to oversee the client’s systems and processes. By assigning a team dedicated to the partnership, OnX acquires intimate domain knowledge that leads to better business outcomes. The program provides uniquely tailored, white-glove service to achieve optimized systems and long-term goals. In addition, OnX prepared a single-pane-of-glass solution that created greater visibility across the client’s digital landscape. Tapping OnX as an IT services provider allows the client to dedicate more resources to research and development, improving patient care, and streamlining operations.
Results
The client experiences significantly boosted efficiency across multiple systems and workflows, enabling them to allocate more resources and attention to mission-critical functions. This streamlined approach allows the organization to operate more effectively, knowing that IT operations are managed by OnX and maintain a high level of reliability and performance. Additionally, the client gains peace of mind through enhanced disaster recovery capabilities, ensuring that in the event of a cybersecurity breach or natural disaster, their systems are well-prepared to recover swiftly and minimize any potential disruptions. This comprehensive approach not only strengthens the client’s operational resilience but also empowers them to focus on their core objectives with confidence, knowing that their IT infrastructure is managed, secure and dependable.