Robust Digital Workplace Solutions
Enhance creative collaboration and boost efficiency by utilizing cutting-edge technologies.
Overview
Our approach
Outcomes
Solutions suite
Modern companies rely on fast and dependable digital workplace solutions
The speed of business challenges efficient communications and collaboration, especially among a diverse and remote employee base.
A thriving digital workspace eradicates distractions, simplifies processes, and enhances productivity across the organization. By bringing together tools and data into a unified and dynamic environment, workers can achieve better outcomes in less time. Digital workplace solutions augment security and operational effectiveness, promote improved employee collaboration, and contribute to outstanding customer service.
The digital workplace in 2024
A strategic roadmap of innovation in unified communications
Using outdated technology to connect a dispersed and mobile workforce undermines collaboration, security, and efficiency and squanders precious IT resources.
OnX transforms business operations through efficient, resilient, and secure networks, in addition to the next generation of communication and collaboration tools and cloud-native applications, empowering employees, customers, vendors, and partners to communicate anywhere and anytime.
OUR APPROACH
Holistic design and management
OnX delivers end-to-end solutions, from cloud communications and networking as a service to on-site data centers and infrastructure. We are deeply experienced in keeping our clients safe and connected.
Assess
Analyze your existing environment to pinpoint digital workplace solutions that enhance employee teamwork and boost operational efficiency and security.
Design
Address requirements and business objectives to create strategies providing reliable, safe, and outstanding experiences for users, customers, and collaborators.
Deploy
Enable your team to develop rich features that unite tools and data in a single, easily accessible dashboard to enhance productivity.
Operate
Continuous monitoring, management, and support are available 24x7x365, complemented by quarterly service evaluations conducted by OnX engineers.
%
of employees wish their collaboration tools were compatible with one another and find it challenging to collaborate.
Harvard Business Review
BUSINESS OUTCOMES
Boost efficiency and productivity
Enhance flexibility and productivity without requiring significant capital expenditure. Carefully plan digital workplace projects and fully leverage the advantages of thoroughly understanding your existing communications portfolio, including processes, platforms, resources, and skills.
SOLUTIONS
Digital workplace solutions
Enhance collaboration and boost efficiency by incorporating cutting-edge technology.
Optimize processes through secure, cutting-edge online collaboration and meeting platform options.
Support seamless omnichannel experiences for outstanding customer service that delivers your desired metrics.
Advisory and professional services enhance and integrate secure communication, network migration, and collaboration environments.
A managed network service utilizing the latest tools to simplify and speed hybrid network infrastructures.
Combining cloud-based networking with innovative, AI-enabled security tools.
Dependable, cost-efficient, and safe cloud networking with automation and AI capabilities.
Unites voice and video collaboration tools in a single cloud-native platform.
COLLABORATION AND MEETING SOLUTIONS
Are you getting the flexibility you need from your online collaboration platforms?
As companies grow, they become more complex, necessitating better stakeholder cooperation. Choosing the right digital tools for employee collaboration is vital to ensure peak performance. Assess your unique needs carefully, considering your team’s functionality, and ensure that the tool you invest in is the ideal match for your organization.
When implemented by the skilled engineers at OnX, collaboration tools such as Webex Calling and Microsoft Teams can supplant numerous advanced conferencing approaches with AI capabilities in various industries while maintaining the involvement of your workforce.
5 tips for effective collaboration
Adopting a hybrid work model with the right tools in place can fundamentally change and improve your business, boosting employee productivity, cutting costs, and delivering personalized experiences for your customers.
OnX collaboration and meeting solutions
DevOps combines operational philosophies, practices, and tools to quickly increase an organization’s ability to deploy applications and services. By embracing this approach, we can accelerate the evolution and enhancement of products more efficiently than organizations that rely on conventional software development and infrastructure management practices.
Our offerings minimize capital expenses and address business outcomes, enabling you to provide a secure and enhanced customer experience. We offer an extensive portfolio of solutions to support call center operations across organizations of any size, from small and straightforward setups seeking user-friendliness to large call centers with complex business needs.
Solutions for secure software encompassing endpoint management, secure VPNs, multi-factor authentication, and protections for cloud-based services.
Compatibility across cloud-service video conferencing tools like Microsoft Teams and Webex Calling.
Advanced cameras provide a 120-degree viewing angle, high-definition audio input and output devices, and auto noise reduction capabilities.
Improved presentation capabilities through support for dual content sources, sharing content wirelessly, and visuals in 4K resolution.
OnX delivers innovative collaboration services for Microsoft Teams and Webex Calling
Cisco Webex Calling
OnX is a leading Cisco Gold Integrator and Provider, holding Cisco Master and Advanced specializations across multiple product categories. With a robust portfolio of over 260 Cisco certifications, our extensive expertise and experience have been the cornerstone for crafting tailored solutions for our vast clientele of Cisco customers for over four decades.
Microsoft Teams
As a certified solution partner of Microsoft for 18 years, OnX utilizes Microsoft’s Modern Workplace, Data and AI, and Azure Cloud technologies to drive business transformation and address our clients’ key challenges.
CONTACT CENTER AS A SERVICE (CCAAS)
Elevate user experience with a secure cloud contact center
Cloud contact centers embrace the diverse preferences of progressive customers and ensure they can engage with your company in the way they feel most comfortable. This blog post reviews the benefits of implementing CCaaS for end-users, customers, and employees.
Customers want a seamless experience
Sophisticated consumers expect around-the-clock support across all channels. The shift toward a hybrid workforce has further increased the demand for outstanding internal communication networks.
Businesses require swift, dependable, and effective communication infrastructures to maintain a competitive edge. OnX’s Contact Center as a Service (CCaaS) products integrate inbound and outbound calling capabilities to address this need, allowing agents to use several applications simultaneously via a single, cloud-based platform.
OnX CCaaS solutions
OnX is experienced in creating, implementing, and overseeing secure, premier contact center technologies for business entities of all sizes.
Our solutions are designed to minimize capital expenses while addressing key business challenges, ensuring a secure and enhanced customer service experience. We offer a wide range of services specifically developed for call center operations across organizations of all scales, from small, straightforward setups prioritizing ease of use to large-scale call centers with complex requirements.
OnX provides a custom Contact Center-as-a-Service solution and maintains collaborative relationships with industry-leading service vendors. Our professionals are here to assist in developing a more efficient contact center platform tailored to your needs.
CXsync
CXsync, offered by OnX, is a comprehensive CCaaS cloud platform designed for self-service that focuses on easy integration. It stands out due to its wealth of features incorporating voice, digital channels, and support for social media integration.
Five9
Five9 CCaaS provides enterprises with a forward-looking solution for their contact centers. It utilizes dependable cloud-based technologies to ensure consistent customer service across various channels, devices, and geographic areas.
Webex
Webex Contact Center is a multifaceted CCaaS platform that leverages Cisco’s infrastructure. It offers phone, web chat, email, and video conferencing services to enhance customer interactions.
DIGITAL WORKPLACE CONSULTING
Intelligent digital workplaces driven by purpose, direction, and embedded AI
Employees in a diversified workforce demand three key things: zero lag, no downtime, and guaranteed connectivity. Embedded AI solutions play a pivotal role in meeting these demands by enabling real-time data analysis, improving decision-making, and driving efficiency across teams.
Workers who ensure client satisfaction rely on technologies that facilitate swift and precise problem-solving. AI-powered tools further enhance their ability to streamline workflows, personalize client interactions, and anticipate challenges before they arise. Additionally, they demand comprehensive security protocols and high-quality audio and video to elevate the effectiveness of their presentations. Collaborating with a digital workplace consultant from OnX allows you to maximize the potential of your current technology while strategically integrating innovative AI-driven solutions to strengthen the digital workplace.
Bolstering productivity at work: Strengthening the digital workplace with embedded AI
OnX Digital Workplace and Consulting services
Collaboration with a top-tier solution partner ensures swift, effective responses that boost productivity and deliver measurable results across all departments and your entire organization. Embedded AI, paired with robust digital workplace platforms, empowers teams to collaborate seamlessly, boosting engagement and driving better outcomes.
OnX engineers, renowned for their precision and skill, deliver collaboration platforms such as Webex Calling and Microsoft Teams Voice. These tools, enhanced by AI capabilities, replace numerous conventional solutions across a wide range of sectors, ensuring teams remain engaged, connected, and equipped to thrive in the evolving digital workplace.
Long-term relationships with industry-leading providers
NETWORK AS A SERVICE (NAAS)
Tap into the power of fully managed cloud-based networking
Downtime leads directly to lost revenue and productivity
The escalating expenses associated with enterprise WAN connectivity, the necessity for complete security, skilled support, and resources, and the increasing demand from bandwidth-intensive streaming applications are compelling many administrators to explore more innovative solutions to ensure their networks remain operational and secure.
Maintaining aging MPLS networks increasingly offers less value and increased cost over time. Alternatively, Network as a Service (NaaS) from OnX presents a robust and celebrated solution that effectively addresses these challenges.
Network-as-a-Service solutions
NaaS offers organizations a scalable approach to managing, growing, and protecting their network infrastructure. OnX delivers a comprehensive managed networking solution featuring cloud integration, advanced security measures, switching capabilities, Wi-Fi services, management, monitoring, and SD-WAN. Suitable for single and multi-site operations, NaaS caters to each customer’s distinct requirements.
Enjoy 24x7x365 monitoring, management, and assistance.
Instantly enhance services via any type of connection.
Connect a single site or multiple branch offices together.
OnX offers a robust networking portfolio to deliver better outcomes
Cisco Meraki
Cisco Meraki’s NaaS solution establishes effortless network growth, maintenance, and secure management. It ensures the enterprise network is expertly managed during scaling, allowing clients to redirect IT efforts toward their business expansion goals.
Juniper Mist
The Juniper Mist NaaS platform streamlines network management through artificial intelligence (AI), machine learning, and data science technologies. This comprehensive solution includes wireless access points (APs), switches, SD-WAN routers, and services hosted in the Cloud, all of which utilize Mist AI to automate essential operational functions.
SECURE ACCESS SERVICE EDGE (SASE)
Scalable, AI-enabled, cloud-based security
Choosing an appropriate security collaborator for the digital workplace is challenging due to the vast array of technology options. Opt for an unbiased, vendor-agnostic partner who will suggest the best combination of tools tailored to your specific business needs.
A managed service provider (MSP) such as OnX helps identify and implement the necessary solutions while providing the support and guidance you deserve. We offer integrated network solutions from a variety of vendors, adopting a customized best-of-breed strategy. This method ensures streamlined operations while leveraging the finest tools available.
The CIO’s roadmap
Solving networking and security challenges with SASE.
Secure access service edge (SASE) from OnX
AI-enhanced security and threat detection from an experienced team
When partnering with OnX, you benefit from our unparalleled commitment to security. Our seasoned professionals guide you from the preliminary evaluation through the deployment process and continue to provide comprehensive support on an ongoing basis. This methodology ensures that your essential IT infrastructure and applications remain secure around the clock.
Custom-tailored SASE solutions bridge the security divide in the current distributed application infrastructure and remote work environment.
Prisma® Access from OnX
Palo Alto Networks Prisma Access stands out as a leading security service edge (SSE) platform providing secure connectivity for users across the Internet, mobile devices, cloud environments, and applications, regardless of location—headquarters, a branch office, or remote.
Prisma® SASE from OnX
Through collaboration with Palo Alto Networks, which Gartner distinguished as the single-vendor SASE leader in 2023, companies can evolve their network infrastructure into a scalable system that ensures secure application and data access from anywhere.
SD-WAN
What is SD-WAN?
This blog can help you better understand why SD-WAN is crucial for your enterprise’s future, the capabilities it offers, and strategies for choosing the right provider for your organization.
Legacy system maintenance is expensive
Companies dependent on dated MPLS networks face the challenges of high latency and underperforming cloud applications, which can result in compromised VoIP quality and similar real-time services for remote users. Additionally, the security and management demands of MPLS can make branch operations more complex and lead to higher IT staff expenses.
However, OnX offers a comprehensive SD-WAN solution that streamlines network management, enabling IT administrators to easily and securely set up connectivity via the Internet.
The next generation of branch networking
Many software-defined wide-area network (SD-WAN) solutions on the market today are seen as basic or merely adequate. They often lack the necessary intelligence, reliability, performance, and scalability to offer an outstanding network experience. OnX offers complete end-to-end management of WAN edge functions.
OnX delivers SASE solutions that blend SD-WAN technology with security service edge (SSE) concepts, catering to remote and branch office needs. Additionally, OnX offers:
- Intelligent edge capabilities.
- Monitoring of both end-user and IoT devices.
- Continuous enhancements in performance and security.
- Autonomous healing for both wired and wireless networks.
- Seamless SD-WAN infrastructure.
Developing SD-WAN infrastructure
Finding the right partner for managed SD-WAN solutions is vital for companies developing a network structure supporting advanced business goals. Regardless of the industry vertical, providers must possess the necessary skills to seamlessly transition from a traditional MPLS network to a cloud-based hybrid or SD-WAN infrastructure.
UNIFIED COMMUNICATIONS AS A SERVICE (UCAAS)
An innovative shift
Unified Communications as a Service (UCaaS) transformed enterprise communications by offering integrated collaborative solutions. This integration includes platforms for workstream collaboration, AI-powered interactive voice response (IVR) systems, hosted solutions for call reporting and recording, contact center capabilities, sophisticated data analytics, and many other advanced features that companies use to their benefit.
Our strategy starts with deeply understanding your company’s goals and priorities to guarantee a smooth transition to cloud communications. OnX provides all the necessary technology in a single package, ensured by a secure network and supported 24x7x365.
UCaaS and CCaaS
Maximize your results with integration
UCaaS and CCaaS platforms can empower collaboration between your contact center and the rest of the organization, resulting in a more seamless customer experience.
OnX UCaaS solutions
OnX delivers managed solutions that best suit your organization’s communication needs.
Our specialists design, engineer, and architect the solutions you envision. At OnX, we ensure your hosted solution is consistently upgraded, maintained, and supported without any extra charges. Additionally, we offer professional installation and training, along with an ever-evolving technology roadmap to ensure you always stay ahead.
UCaaS built on Microsoft Teams Voice or Webex Calling
Our specialists design, engineer, and architect the solutions you envision. At OnX, we ensure your hosted solution is consistently upgraded, maintained, and supported without any extra charges. Additionally, we offer professional installation and training, along with an ever-evolving technology roadmap to ensure you always stay ahead.
CASE STUDIES
Case studies
National Money Mart Company is an alternative financial services company providing check cashing, payday loans,
money orders, currency exchange, electronic bill payments, and money transfers through its network of company-operated stores throughout Canada and the U.S. They serve over two million customers with more than 550 retail
locations and through their robust online and mobile platforms.
Challenge
Providing quality services for millions of daily customers is an obstacle for any industry. For busy alternative financial service firms like Money Mart, other challenges include managing hundreds of retail locations and a suite of online and mobile platforms.
Before bringing OnX on board, Money Mart lacked a cohesive strategy for managing its networking and communications infrastructure. Furthermore, the enterprise struggled with network visibility and application performance, with end users experiencing inconsistent call quality across sites due to outdated hardware and a lack of service-level agreements.
Company IT administrators spent more time addressing network issues than supporting strategic business initiatives. Aging technology put the company at a competitive disadvantage, and replacing end-of-life equipment was expensive.
OnX solution
The client tasked OnX with assessing its network environment and reviewing costs for replacing end-of-life dynamic multipoint VPN (DMVPN) equipment. Following the assessment, OnX determined that implementing Cisco Meraki NaaS and VMware VeloCloud™ SD-WAN would deliver the most reliable connectivity throughout the Money Mart enterprise.
The OnX team completed the configuration and rollout of Cisco Meraki NaaS and VMware VeloCloud SD-WAN across 400+ Money Mart corporate and retail locations, resulting in seamless calls, clear voice quality, and greater visibility across its network. The solutions deliver increased bandwidth, improved cloud access and performance, and give Money Mart the ability to add services as needed to benefit its customers. With the OnX-managed VMware VeloCloud SD-WAN environment with Cisco Meraki NaaS in place, Money Mart delivers network reliability, security, and scalability across the enterprise at competitive, fixed operational costs.
Outcome
The Money Mart IT team no longer needs to expend time and energy on improving call quality and network performance and can now focus on high-level, revenue-generating initiatives that positively impact the bottom line. Additionally, the OnX-managed VMware VeloCloud SD-WAN environment with Cisco Meraki NaaS bridges disparate connections across all locations, putting the onus on communications carriers to meet their service level agreements.
Other crucial outcomes OnX delivers with Cisco Meraki NaaS and VMware VeloCloud SD-WAN include:
- Expert 24×7 network support and co-management.
- Network-enabled cloud migration.
- Network visibility to guide corporate decisions in real time.
- Fixed and predictable operational expense.
“Choosing OnX as our partner allowed National Money Mart to have the people and processes needed to make the progress we wanted.”-Krishna Chava, Director of Network and Telecom, National Money Mart
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Connect with one of our experts today to discover how we can help your organization reach your communication goals.