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The OnX managed IT services advantage

October 15, 2024

It’s “game on” for IT leadership with modernization goals to drive efficiency within the constraints of tech budgets. There are many challenges to overcome before realizing these goals, including traditional technology and applications, the endless proliferation of cyber threats, and IT fatigue. Working with a managed service provider minimizes these obstacles.

OnX has extensive experience managing OEMs, applications, networks, cloud, security, and digital workplaces. In fact, our client roster contains nearly 30,000 accounts, serving customers in 56,000 locations. We are responsible for several thousand internal and external identities and more than 80 applications and services. We also oversee tens of thousands of configurable devices.

This blog will outline the OnX suite of managed IT services and the advantages of working with a managed service provider (MSP).

The advantages of OnX managed IT services

OnX’s centralized controls consolidate your IT visibility into a single pane of glass and help prevent tool sprawl. Our experienced team provides IT solutions that help you meet your goals. We oversee performance-optimized tools; assure interconnection between applications, software, and functions; and deliver interoperability.

Additional benefits include:

  • A streamlined dashboard experience that can be entirely or jointly managed.
  • Nationally recognized technology certifications, including certifications from our original equipment manufacturing (OEM) partners.
  • Continuous management and monitoring services, all day, every day.
  • Instant and automatic alert ticketing, including pre-authorized first responses.
  • Lifecycle tracking through client portal remediation.
  • Support for third-party collaborations.
  • Adherence to ITIL and ITSM standards.

Professional services vs. managed services

OnX provides professional service options for one-off projects like consulting or migration. Comparatively, managed IT services are subscription-based and billed at recurrent monthly intervals. Service level agreements (SLAs) are contract-based with designated, performance-based metrics the provider must meet each month.

Professional services (project-based)Managed IT services (subscription-based)
Data analyticsEvaluationsSupplemental staffing ConsultationsDesign and deployment servicesSecurity risk assessmentsData managementBackup and disaster recoveryInfrastructure as a Service (IaaS)Managed cloud services and migrationManaged security services

OnX managed IT services

Application

OnX applies the methodology applications, platforms, and operations, or APO, to its application services offerings. This approach is based on four keystone principles: today’s technology, an integrated outlook, security protections, and interoperable systems.

OnX offers the following expertise with applications:

  • Application management services (AMS).
  • Customized integrations.
  • Cloud-native application development.
  • Development operations (DevOps).
  • Application developer staffing solutions.

OnX also has a variety of professional services specifically for applications, such as application development consulting and abbreviated application training programs.

Learn more: Seven security drawbacks of legacy applications

Cloud

Every organization has a unique set of requirements for its cloud environment. In other words, the technology and toolkits vary according to business objectives, operations, and potential cyber risks. OnX is dedicated to tailoring IT solutions to your organization’s specific needs. Choosing a managed cloud service can result in evolutionary enhancements for all teams and all sectors.

Our managed cloud services offerings include:  

  • Managed storage such as storage area network (SAN), data warehousing, and network attached storage (NAS).
  • Disaster Recovery as a Service (DRaaS) and managed backup.
  • Public, private, or hybrid cloud.

Learn more: IT modernization through cloud transformation in 2024

Digital workplace

Following the rise of the dispersed workforce, the then-known system of communications has morphed into the digital workplace. This blend of communication, collaboration, and networking systems is vital to today’s workplace teams.

Managed IT services for the modern workforce include:

  • Unified Communications as a Service (UCaaS).
  • Network as a Service (NaaS).
  • Secure networking, including SD-WAN and SASE.
  • Contact Center as a Service (CCaaS).

Read more: The digital workplace in 2024: A strategic roadmap of innovation in unified communications

Security

As cyberattack risks increase, businesses need a security partner with experience in the latest technologies and strategies. There is an ongoing risk of social engineering scams, phishing, and ransomware to small, medium, and enterprise businesses. An untested patch can lead to vulnerabilities, glitches, or a system outage. Data compliance must also be managed carefully to prevent financial penalties and steep fines. If a breach occurs, businesses can only respond proactively with advanced planning. It is not a question of whether your business will suffer a breach, but when. Segmentation is one tool that will reduce vulnerabilities cybercriminals can exploit.

Consider OnX’s managed security programs, which include:

  • Vulnerability management.
  • Patch management.
  • Extended detection and response (XDR).
  • Threat detection and response (MDR).
  • Firewall.
  • E-mail security.
  • Multi-factor authentication (MFA).
  • Distributed denial of service (DDoS) protection.
  • Endpoint protection (EDR).

The OnX portfolio of professional services features assessments, consultations, and testing.

Also read: The basics of SASE and zero trust

Infrastructure

Cut infrastructure expenditures with cloud computing. A monthly subscription offers better value and flexibility than a lump sum capital expense. The infrastructure offerings available at OnX are cost-effective and include:

  • Remote administration.
  • Infrastructure as a Service (IaaS).
  • Maintenance and monitoring.
  • Runbooks.
  • Continual improvement programs.
  • Remediation services.

Read more: Enhance your data center with Infrastructure as a Service (IaaS)

Opt for OnX for managed IT services

OnX support is advantageous for all IT environments. If you need a single consultation for an upcoming initiative or managed services for daily IT operations, we have the optimal solution for your business. Service level agreements (SLAs) for OnX managed services included defined performance metrics to ensure ROI.

Our process includes four stages:

  • Assessment – Thoroughly take stock of your current environment.
  • Design – Create architecture based on your business’s IT requirements.
  • Migration – Implement and deploy the selected solution(s).
  • Management – Perform daily oversight of the services outlined in the SLA.

Get in touch today for a free consultation.

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