App management services in a nutshell Outsourcing is a cost-efficient method of saving time and keeping up with competitors. However, an enterprise should seek providers with the specific expertise and understanding of customer expectations and technology vendor resources. App management services fulfill this need by providing highly scalable, available, and efficient application capabilities. While cutting […]
At first glance, application management services (AMS) might seem overly complicated, but AMS offers a practical, long-term alternative to IT staff augmentation. In contrast, application management services (AMS or managed application services) shift from the task-based, hourly model of staff augmentation to an outcome-based model. AMS firms create service-level agreements (SLAs) based on the specific […]
OnX has collected expert advice from industry veterans to help you decide which collaboration tools best suit your business needs. The new collaboration world Before the pandemic, companies rarely considered the functionality of their collaboration tools. In-office communication solutions didn’t need robust file sharing, meetings that could handle thousands of people, and other features we […]
A recent report from Accenture showed that 43% of customer service agents often have a queue of 100 or more tickets. AIOps provides valuable insight when managing complicated data architectures and networks.k While many fear the availability of AI will eliminate jobs, AIOps is a powerful set of tools that help existing IT personnel to […]
A third-party managed service provider does not supplant your IT department but transforms every department and adds value throughout your organization. It can also lead to a vital partnership that lets your team shift its focus to innovation. This blog will review the benefits of a managed cloud environment. 1. Cost efficiency Managed cloud saves […]
Initially, application modernization appears to be another item to add to IT’s already substantial list of projects. However, application modernization is a solution that shifts organizational priorities from putting out fires to focusing on mission-critical objectives through cloud computing. Each method of application modernization has its own benefits and quirks. Choosing the proper approach for […]
Learn how implementing Webex Calling with OnX will efficiently deliver industry-leading communication and collaboration tools that save your business time, money, and IT resources. What advantages does Webex Calling offer? Small businesses often work on tight budget constraints. Webex Calling offers enterprise-grade features priced for businesses of all sizes, providing adaptable cloud migration paths that […]
A new trend in communications is integrating UCaaS and CCaaS tools into a single dashboard. However, it is not sufficient to rely only on integration. Applying APIs thoughtlessly leads to static and frustrating workflows. To ensure optimal results, enterprises need to seek out an integrator—an IT provider that can merge applications and Software as a […]
Most companies are well off in one or two of these categories, but companies must excel in all three to avoid losing data. Types of databases The silo was the predominant database model for many years. In a silo, access is only granted to members of a particular department within an organization. But the advance […]
Many organizations already use Microsoft Teams as part of their daily operations because it is included in the Microsoft Office 365 suite. Implementing the purpose-built enterprise voice functionality of Microsoft Teams Voice is an easy choice, replacing legacy telephony systems with modern collaboration tools. How can Microsoft Teams support you? Teams supports Microsoft Teams Voice—the […]