Retailers have a unique opportunity to evolve operations by merging the extensive data available to contact centers with the insights generated through AI. This analysis will review the capabilities of AI technologies to enhance the capabilities of cloud-based communications platforms and how retail professionals can best implement them. The potential of CCaaS and UCaaS in […]
These challenges are compounded by the AI revolution and the increasing adoption of Internet of Things (IoT) devices demanding fast, low-latency connectivity. The businesses with the highest success rates regularly beta and deploy cutting-edge technology with AI-driven features. Effective technology in the retail industry requires data optimization The retail sector amasses a broad spectrum of […]
Profit margins are known to be slim in the retail sector. So, companies must be keenly aware of customers’ demands or jeopardize sending their business to the tech-savvy competition. Retailers can lean on data analytics to communicate efficiently with customers via new channels. Rather than sending customers spam, retailers can send targeted marketing messages based […]
To meet consumer demand and ease staffing challenges, retail businesses increasingly leverage AI both in-store and in digital channels. Multiple established use cases for AI in retail exist, and this article will survey existing options and explore potential developments. Advantages of AI in retail One of the most common concerns about AI is the idea […]