by Jana Korfhagen | Aug 20, 2024 | Communications, Digital Solutions, Digital Workplace, Security
The modern workplace has undergone a significant shift. Today’s ever-growing international economy sees executives, employees, and customers increasingly dispersed. Staff members continue to demand the ability to work remotely and during hours that suit their personal...
by Keith Talbot | Aug 13, 2024 | Communications, Digital Workplace, Managed Services
The consequences of service interferences on client experience and business credibility Global business leaders are revolutionizing their contact center operations with new investments in Contact Center as a Service (CCaaS) solutions. This market is expected to...
by Eric Ford | Jul 25, 2024 | AI, Cloud, Communications, Digital Workplace, Retail
Fundamental shifts in the retail marketplace mean retailers face a landscape full of unknowns. Customers expect more engagement on new and varied channels, all while labor grows scarcer. In the last few years, we have seen accelerated digital transformation and...
by Tim Burkhart | Jul 9, 2024 | AI, Communications, Digital Solutions, Digital Workplace
This Tech Talk focuses on embedded AI and its ability to drive greater workplace efficacy. Host Lance Hart and speakers Justin Rice and Jon Lloyd discuss how embedded AI can benefit employees during sales calls, follow-ups, meetings, and content creation. They also...
by Justin Rice | Jul 2, 2024 | Client Experience, Communications, Digital Solutions, Digital Workplace
Issues facing the retail industry The most significant change affecting the retail sector recently has been the evolution of unified commerce. However, this technology is primarily a response to the many other factors impacting retail in the last decade or so. The...
by Alexander Broome | Jun 4, 2024 | Cloud, Communications, Digital Workplace, Security
Hybrid workplaces are now a permanent fixture in the business world. For enterprises, they often come with a fragmented combination of public and private cloud networks, along with other cloud services. Securing user data remains one of the primary objectives of...
