by Katrina Davis | Nov 19, 2024 | AI, Communications, Digital Workplace
The modern marketplace poses several challenges to contact centers. Low staffing levels create lengthy queues for customers, putting contact center agents at risk of fatigue and high turnover rates. Plus, today’s customers have higher expectations for service levels....
by Katrina Davis | Nov 12, 2024 | AI, Communications, Digital Workplace
Today’s contact centers are benefiting from the evolution of artificial intelligence (AI). Modern Contact-Center-as-a-Service (CCaaS) platforms are leveraging machine learning and automation tools in a number of ways, including: A dedicated support structure....
by Neal Marksberry | Nov 5, 2024 | AI, Communications, Digital Workplace, Retail
Today’s office environment is not defined by a single geographic location, but by a common connection site for both staff and the organization’s virtual assets. The retail industry increasingly depends on cloud-based platforms to streamline communications using...
by Chris Munoz | Oct 15, 2024 | Cloud, Communications, Digital Workplace, Managed Services, Security
It’s “game on” for IT leadership with modernization goals to drive efficiency within the constraints of tech budgets. There are many challenges to overcome before realizing these goals, including traditional technology and applications, the endless proliferation of...
by Grey Borneman | Sep 24, 2024 | AI, Communications, Digital Workplace, Retail, Security
Today’s shoppers want quick, consistent Wi-Fi connections As the digital retail marketplace advances, customers expect seamless technology in the retail industry. Consumer purchasing patterns show that customers demand a faster payment process with increased...
by Tim Burkhart | Sep 3, 2024 | Communications, Digital Workplace, Security
Unified-Communications-as-a-Service (UCaaS) has become necessary for businesses with a dispersed workforce. UCaaS security and compliance are essential to a successful integrated communications platform. According to an April 2024 Allied Market Research report, the...
