by Tim Burkhart | Jan 14, 2025 | AI, Communications, Digital Workplace
Unified Communications as a Service (UCaaS) has transformed how enterprises collaborate by combining various channels—such as voice, video conferencing, and messaging—into a single platform. Just as UCaaS has revolutionized communications, integrating artificial...
by Tim Burkhart | Jan 7, 2025 | AI, Communications, Digital Workplace
Enterprise communications are shifting thanks to cloud computing and AI. The tools enabling virtual workspaces operate with greater functionality and efficacy and have a more user-centric design because of generative AI (GenAI). Natural language processing (NLP) is...
by Jeremy Kramer | Dec 24, 2024 | Cloud, Digital Workplace, Retail
Technology is expected to be a significant factor in the retail industry’s efforts to offset waning customer demand in 2025, according to Forrester Research’s 2025 retail predictions. Retailers will continue leveraging tech solutions like cloud networking that...
by Katrina Davis | Nov 19, 2024 | AI, Communications, Digital Workplace
The modern marketplace poses several challenges to contact centers. Low staffing levels create lengthy queues for customers, putting contact center agents at risk of fatigue and high turnover rates. Plus, today’s customers have higher expectations for service levels....
by Katrina Davis | Nov 12, 2024 | AI, Communications, Digital Workplace
Today’s contact centers are benefiting from the evolution of artificial intelligence (AI). Modern Contact-Center-as-a-Service (CCaaS) platforms are leveraging machine learning and automation tools in a number of ways, including: A dedicated support structure....
by Neal Marksberry | Nov 5, 2024 | AI, Communications, Digital Workplace, Retail
Today’s office environment is not defined by a single geographic location, but by a common connection site for both staff and the organization’s virtual assets. The retail industry increasingly depends on cloud-based platforms to streamline communications using...
