by Keith Talbot | Jan 2, 2024 | Cloud, Communications, Digital Workplace
Today’s rapidly evolving digital landscape forces organizations to constantly seek new ways to improve customer satisfaction and employee engagement. Cloud contact centers are transformational solutions that streamline communications and collaboration, empowering...
by Neal Marksberry | Sep 21, 2023 | Communications, Digital Workplace, Security
Unified Communications as a Service (UCaaS) solutions merge collaboration platforms like Cisco Webex Calling or Microsoft Teams Voice with cloud telephony. Based on these trends, it’s a safe bet that, eventually, most companies will utilize the benefits of UCaaS...
by Keith Talbot | Aug 17, 2023 | Communications, Digital Workplace
In a recent survey conducted by PwC, 73% of customers said that customer experience (CX) drives buying decisions. CXsync was created to address these challenges and to provide enterprise-level contact center solutions for businesses of all sizes. A hosted Contact...
by Neal Marksberry | Aug 10, 2023 | Communications, Digital Workplace
According to Gartner, 39% of knowledge workers globally will work remotely by the end of 2023. Additionally, they predict 51% of U.S. workers will continue working in a hybrid environment, with 20% transitioning into full-time remote status. In their words, hybrid...
by Neal Marksberry | Jul 13, 2023 | Communications, Digital Workplace
What are the most pressing issues and opportunities facing collaboration in our modern world? Teamwork has evolved from in-office discussions to remote meetings spanning both time zones and work cultures. The landscape has changed, and businesses have had to overhaul...
by Jeremy Kramer | Jun 14, 2023 | Communications, Digital Workplace
Moving to a global, digital work environment has increased the complexity of internal and external business communications. As a result, companies are increasingly leaving outdated PBX phone systems in the past, instead turning to cloud-based, single-platform...
