by Katrina Davis | Nov 19, 2024 | AI, Communications, Digital Workplace
The modern marketplace poses several challenges to contact centers. Low staffing levels create lengthy queues for customers, putting contact center agents at risk of fatigue and high turnover rates. Plus, today’s customers have higher expectations for service levels....
by Katrina Davis | Nov 12, 2024 | AI, Communications, Digital Workplace
Today’s contact centers are benefiting from the evolution of artificial intelligence (AI). Modern Contact-Center-as-a-Service (CCaaS) platforms are leveraging machine learning and automation tools in a number of ways, including: A dedicated support structure....
by Neal Marksberry | Nov 5, 2024 | AI, Communications, Digital Workplace, Retail
Today’s office environment is not defined by a single geographic location, but by a common connection site for both staff and the organization’s virtual assets. The retail industry increasingly depends on cloud-based platforms to streamline communications using...
by John Bruggeman | Oct 1, 2024 | AI, Security
Welcome to Cybersecurity Awareness Month! This international effort is an excellent opportunity for experts to highlight emerging scams and risks and equip people with the knowledge and tools to defend against cyber threats. This month, let’s explore how AI...
by Grey Borneman | Sep 24, 2024 | AI, Communications, Digital Workplace, Retail, Security
Today’s shoppers want quick, consistent Wi-Fi connections As the digital retail marketplace advances, customers expect seamless technology in the retail industry. Consumer purchasing patterns show that customers demand a faster payment process with increased...
by Jon Lloyd | Sep 10, 2024 | AI, Retail
The retail industry has changed significantly in recent times. From the pandemic to supply chain issues compounded by a worker deficit and the introduction of AI to improve the customer experience, the retail sector has been forced to evolve rapidly. Intuition,...
