by Jeremy Kramer | Dec 10, 2024 | AI, Retail
Retailers have two primary tools to differentiate themselves in the marketplace: cost efficiency and stellar customer experience. While the two can often compete, most retail businesses seek a balance. In today’s landscape, evolving technologies offer retailers...
by Jeremy Kramer | Dec 3, 2024 | AI, Retail
The retail industry bridges the gap between online and in-person commerce in a way that few other industries do. In-store shopping, material goods, and traditional customer service are enhanced and transformed by e-commerce, online marketing, and social media. With...
by Katrina Davis | Nov 19, 2024 | AI, Communications, Digital Workplace
The modern marketplace poses several challenges to contact centers. Low staffing levels create lengthy queues for customers, putting contact center agents at risk of fatigue and high turnover rates. Plus, today’s customers have higher expectations for service levels....
by Katrina Davis | Nov 12, 2024 | AI, Communications, Digital Workplace
Today’s contact centers are benefiting from the evolution of artificial intelligence (AI). Modern Contact-Center-as-a-Service (CCaaS) platforms are leveraging machine learning and automation tools in a number of ways, including: A dedicated support structure....
by Neal Marksberry | Nov 5, 2024 | AI, Communications, Digital Workplace, Retail
Today’s office environment is not defined by a single geographic location, but by a common connection site for both staff and the organization’s virtual assets. The retail industry increasingly depends on cloud-based platforms to streamline communications using...
by John Bruggeman | Oct 1, 2024 | AI, Security
Welcome to Cybersecurity Awareness Month! This international effort is an excellent opportunity for experts to highlight emerging scams and risks and equip people with the knowledge and tools to defend against cyber threats. This month, let’s explore how AI...
