Learn more: Retailers turn to AI to improve customer experience Common contact center obstacles Certain roadblocks can hinder contact center efficiency, such as inadequate staffing. As with many other industries, contact centers struggle to balance customer demand and the number of employees required to meet that demand. The rise of hybrid workplaces has compounded this […]
Retailers have a unique opportunity to evolve operations by merging the extensive data available to contact centers with the insights generated through AI. This analysis will review the capabilities of AI technologies to enhance the capabilities of cloud-based communications platforms and how retail professionals can best implement them. The potential of CCaaS and UCaaS in […]
All of this may seem overwhelming, but hopefully I can help make it more interesting and entertaining! First off, and no surprise, I am passionate about cybersecurity awareness, and I believe that everyone— from kids to colleagues and clients—needs to understand the constantly changing cybersecurity threats. Like others who focus on their jobs year-round, cybersecurity […]
These challenges are compounded by the AI revolution and the increasing adoption of Internet of Things (IoT) devices demanding fast, low-latency connectivity. The businesses with the highest success rates regularly beta and deploy cutting-edge technology with AI-driven features. Effective technology in the retail industry requires data optimization The retail sector amasses a broad spectrum of […]
Profit margins are known to be slim in the retail sector. So, companies must be keenly aware of customers’ demands or jeopardize sending their business to the tech-savvy competition. Retailers can lean on data analytics to communicate efficiently with customers via new channels. Rather than sending customers spam, retailers can send targeted marketing messages based […]
To meet consumer demand and ease staffing challenges, retail businesses increasingly leverage AI both in-store and in digital channels. Multiple established use cases for AI in retail exist, and this article will survey existing options and explore potential developments. Advantages of AI in retail One of the most common concerns about AI is the idea […]
Why defense in depth and next-gen firewalls matter Morgan Stanley’s September 2023 wealth management report AI and Cybersecurity: A New Era stated that “cybercriminals are using AI to carry out a variety of sophisticated attacks, from data poisoning to deepfakes.” So, what’s the solution? If bad actors are always one step ahead, is it even […]
Modern data management Data management describes various techniques for collecting, aggregating, securing, and analyzing data sets. Modern data management integrates emerging technology, such as AI, into data management frameworks and processes. Traditional data management Modern data management Data is structured Data can be unstructured or structured Centered on the on-premises data center Centered on cloud […]
Enter Marvis, the virtual network assistant (VNA) from Juniper Mist and 2023 leader in Gartner’s Magic Quadrant™ for networking. With Marvis, IT teams can use artificial intelligence (AI) and machine learning (ML) to proactively alert the network admin of potential issues. Marvis is a 24×7 support “robot” that performs many tasks a Tier 1 customer […]