Posts By Tony King

Top ten advantages of integrating your cloud-based contact center with UCaaS

June 5, 2023

A new trend in communications is integrating UCaaS and CCaaS tools into a single dashboard. However, it is not sufficient to rely only on integration. Applying APIs thoughtlessly leads to static and frustrating workflows. To ensure optimal results, enterprises need to seek out an integrator—an IT provider that can merge applications and Software as a […]

Considerations for remote work

March 18, 2020

Ensure remote and work-at-home efficiency Many global companies are embracing a “video first” strategy, emphasizing video meetings as a reliable alternative when face-to-face meetings aren’t practical or safe. Especially during times of crisis, like during the current COVID-19 outbreak, but also when in-person meetings aren’t feasible due to the location of remote offices, travel restrictions, […]