Retailers have a unique opportunity to evolve operations by merging the extensive data available to contact centers with the insights generated through AI. This analysis will review the capabilities of AI technologies to enhance the capabilities of cloud-based communications platforms and how retail professionals can best implement them. The potential of CCaaS and UCaaS in […]
The emerging role of AI in the digital workplace Artificial intelligence (AI) is quickly becoming ubiquitous in the digital world. AI impacts every sector and department within a company—doubly so for organizations with hybrid work environments. AI is a locus of innovation within the digital workplace. AI improves productivity and generates improved user experience by […]
The growing digital workplace solutions market It can be challenging to pinpoint the definition of the digital workplace. However, every enterprise must clearly define its digital workplace to evolve and thrive. In the collaboration space, hybrid and remote work is the dominant form of employment. But many offices are transitioning more workers back to the […]
With the growth of the digital workplace, the need for streamlined collaboration and communication tools with integrated security has grown exponentially. Protect yourself against risk with the proper deployment and management of UCaaS tools. The current state of security in the digital workplace Hybrid and remote work are now permanent fixtures. Organizations that have returned […]
Despite these statistics, many organizations fail to provide fast, secure communications in their distributed workplace. To better meet the demands of hybrid teams, many organizations are looking to Unified Communications as a Service (UCaaS) systems powered by Microsoft Teams Voice (MSTV). But of the 270 million some-odd Teams end users, only 12 million have enabled […]
OnX has collected expert advice from industry veterans to help you decide which collaboration tools best suit your business needs. The new collaboration world Before the pandemic, companies rarely considered the functionality of their collaboration tools. In-office communication solutions didn’t need robust file sharing, meetings that could handle thousands of people, and other features we […]
Many organizations already use Microsoft Teams as part of their daily operations because it is included in the Microsoft Office 365 suite. Implementing the purpose-built enterprise voice functionality of Microsoft Teams Voice is an easy choice, replacing legacy telephony systems with modern collaboration tools. How can Microsoft Teams support you? Teams supports Microsoft Teams Voice—the […]
Its main advantage over competitors such as Slack is its integration with Microsoft 365 and Office 365, making it a free add-on for businesses already subscribed to Office 365. This means businesses benefit from its core functionality, such as business messaging, calling, video meetings, and file sharing, all on top of the larger Office 365 […]