by Keith Talbot | Aug 13, 2024 | Communications, Digital Workplace, Managed Services
The consequences of service interferences on client experience and business credibility Global business leaders are revolutionizing their contact center operations with new investments in Contact Center as a Service (CCaaS) solutions. This market is expected to...
by Keith Talbot | Mar 26, 2024 | Communications, Digital Workplace, Security
The contact center world has undergone significant changes due to the rise of hybrid working models. Now, administrators have to oversee agents across the globe, utilizing new methods of reaching customers through voice, chat, instant messaging, video, and SMS...
by Keith Talbot | Jan 2, 2024 | Cloud, Communications, Digital Workplace
Today’s rapidly evolving digital landscape forces organizations to constantly seek new ways to improve customer satisfaction and employee engagement. Cloud contact centers are transformational solutions that streamline communications and collaboration, empowering...
by Keith Talbot | Aug 17, 2023 | Communications, Digital Workplace
In a recent survey conducted by PwC, 73% of customers said that customer experience (CX) drives buying decisions. CXsync was created to address these challenges and to provide enterprise-level contact center solutions for businesses of all sizes. A hosted Contact...
