by Katrina Davis | Mar 18, 2025 | Digital Workplace
The online retail industry has drastically changed how businesses operate. Virtual workforces have led to substantial savings for both employees and employers. With improved work-life balance, staff members are more motivated and productive during their workday....
by Katrina Davis | Nov 19, 2024 | AI, Communications, Digital Workplace
The modern marketplace poses several challenges to contact centers. Low staffing levels create lengthy queues for customers, putting contact center agents at risk of fatigue and high turnover rates. Plus, today’s customers have higher expectations for service levels....
by Katrina Davis | Nov 12, 2024 | AI, Communications, Digital Workplace
Today’s contact centers are benefiting from the evolution of artificial intelligence (AI). Modern Contact-Center-as-a-Service (CCaaS) platforms are leveraging machine learning and automation tools in a number of ways, including: A dedicated support structure....
