Embedded AI: A growing trend in today’s digital work environment In the modern workplace, day-to-day business is commonly conducted via digital platforms and tools and, of course, the Cloud. In remote, hybrid, or on-site workforces, employees depend on digital solutions to collaborate and oversee operations and supply chains. Embedded AI is a clear evolution of […]
Learn more: Retailers turn to AI to improve customer experience Common contact center obstacles Certain roadblocks can hinder contact center efficiency, such as inadequate staffing. As with many other industries, contact centers struggle to balance customer demand and the number of employees required to meet that demand. The rise of hybrid workplaces has compounded this […]
Retailers have a unique opportunity to evolve operations by merging the extensive data available to contact centers with the insights generated through AI. This analysis will review the capabilities of AI technologies to enhance the capabilities of cloud-based communications platforms and how retail professionals can best implement them. The potential of CCaaS and UCaaS in […]
Watch video: Top 5 Cybersecurity vulnerabilities uncovered: OnX Penetration Testing Countdown of vulnerabilities discovered in pen testing Number 5: Absence of security headers for applications One frequent vulnerability found in web application pen testing is the absence of security headers. Headers like HTTP Strict Transport Security (HSTS) enforce secure connections, and other headers can help […]
This blog will outline the OnX suite of managed IT services and the advantages of working with a managed service provider (MSP). The advantages of OnX managed IT services OnX’s centralized controls consolidate your IT visibility into a single pane of glass and help prevent tool sprawl. Our experienced team provides IT solutions that help […]
All of this may seem overwhelming, but hopefully I can help make it more interesting and entertaining! First off, and no surprise, I am passionate about cybersecurity awareness, and I believe that everyone— from kids to colleagues and clients—needs to understand the constantly changing cybersecurity threats. Like others who focus on their jobs year-round, cybersecurity […]
These challenges are compounded by the AI revolution and the increasing adoption of Internet of Things (IoT) devices demanding fast, low-latency connectivity. The businesses with the highest success rates regularly beta and deploy cutting-edge technology with AI-driven features. Effective technology in the retail industry requires data optimization The retail sector amasses a broad spectrum of […]
Internal IT issues like inflexibility, lack of backup planning, outdated infrastructure, and weak data optimization may exacerbate risk. These are obstacles that make businesses less agile. Today’s supply chains require fast and flexible capabilities. Cloud technology offers a solution to these issues by keeping supply chains moving while machine learning and AI can generate another […]
Profit margins are known to be slim in the retail sector. So, companies must be keenly aware of customers’ demands or jeopardize sending their business to the tech-savvy competition. Retailers can lean on data analytics to communicate efficiently with customers via new channels. Rather than sending customers spam, retailers can send targeted marketing messages based […]
According to an April 2024 Allied Market Research report, the UCaaS market is expected to reach US$118.8 billion by 2031. Allied Market Research April 2024 Report With an increasing number of employees opting for remote or hybrid work, it is logical that more businesses are turning to a cloud-based solution that unifies various communication channels, […]
The rigorous standards of AWS Government Competency partnership Membership in the AWS Government Competency partner program is for solutions providers with a track record of successfully empowering government entities through cloud technology while respecting strict compliance obligations. Partners operate across a wide range of specialties and are practiced in considering factors such as budgets, government […]