Problem
Restaurant Management Inc. (DBA Arby’s) needed to upgrade its outdated cloud environment to meet licensing requirements. However, pandemic-related microchip shortages created global obstacles for innovation. Obsolete technology and a complex network of service providers further hindered efforts to improve customer service.

CBTS solution
CBTS swiftly deployed a tailored NaaS solution using Cisco Meraki, implementing it across 67 client locations and 138 devices. The CBTS team collaborated closely with Cisco to expedite the cloud migration process and find suitable hardware alternatives. CBTS demonstrated agility by successfully deploying distinct NaaS solutions across two different POS systems for the client.

Outcome
The outcome was an efficient, managed network that enabled Restaurant Management Inc. (DBA Arby’s) to prioritize enhancing the customer experience. This scalable network could easily accommodate new locations and reconfigurations. Implementing a robust cloud network solution improved store efficiency for the client. By streamlining the network of managed services, the client could dedicate more attention to improving the customer experience.

Problem
The client’s IT department faced challenges with aging and disparate infrastructure. Scaling opportunities were limited, leading to downtime for critical applications. Due to the organization’s infrastructure issues, they could not focus on value-added digital initiatives for improving patient care.

CBTS solution
The client engaged CBTS Infrastructure to analyze its environment and create a phased roadmap to support organizational goals. A deep dive identified pain points and future IT needs. Recommendations included high-performance computing storage, a converged infrastructure (CI) solution based on FlexPod, automation with VMware vCloud Suite, and Disaster Recovery as a Service. CBTS then implemented the project, addressing each client issue and providing the foundation for future growth and innovation by freeing IT resources with remote monitoring and management.

Outcome
CBTS Infrastructure became a trusted advisor to the client’s CIO, delivering a validated business case identifying benefits and risks for infrastructure improvements and increased bandwidth to support business and patient care initiatives.

Problem
The Furniture Mart wanted to leverage modern technology to optimize customer experience. Additionally, the company found it challenging to ensure clear communication between its corporate headquarters and numerous retail outlets.

CBTS solution
CBTS designed the omni-channel system with customers in mind, enabling them to interface with The Furniture Mart via their preferred communication pathway (e.g., voice, SMS text, chat, or e-mail). CBTS delivered contact center advances through its Five9 CCaaS platform, which combines Five9 software with trusted Cisco UCaaS solutions. The Five9 blended contact center unifies inbound and outbound calling features so users can access multiple applications simultaneously from a single cloud-based platform.

Outcome
With its new omni-channel environment, The Furniture Mart has merged UCaaS and CCaaS into a single solution. These services working in unison allow the company to pass calls seamlessly from the contact center to a knowledgeable staff member in logistics, shipping, scheduling, or any other department. With CBTS solutions in place, the client decreased risk due to aging communications infrastructure and reduced costs and maintenance burden. Ultimately, a customer-centric network enables the client to meet customer demands rapidly in a crowded marketplace.

Problem
The company was continuously making improvements to its pizza ordering system as a strategic focus area to improve and streamline customer experience. With web and mobile options available for pizza ordering, the company wanted to reinforce and enhance its infrastructure to make it even easier to order online.

CBTS solution
CBTS Managed Services specialists, engineers, technical services, and operations professionals collaborated with the client’s IT team to provide the framework to support the company’s initiatives. Within ten days, CBTS provided:
• Web hosting service as part of the CBTS IaaS solution.
• Internet accessibility at all store locations through VPN tunnels.
• Infrastructure monitoring and management of firewalls, servers, VDOMs, and VPNs.

Outcome
After launch, the client enjoyed 33% savings on IT services, improved service delivery, and end-to-end services/support. Since deploying the IaaS solution, the client has engaged CBTS for additional services, including CBTS IP VPN solution for headquarters and franchise store operations, Avaya phone support, and hosted back office application management.