Challenge
The client engaged with numerous service providers, creating a complex and challenging operational landscape. To simplify operations and improve efficiency, the provincial power utility provider needed to streamline the management of its IT services and find a partner that could help with transformation and modernization.
After in-depth consultation and assessments of the client’s environment, OnX’s professional engineers, architects, and technical experts provided a roadmap to address their business objectives. The client required assistance with monitoring and managing its on-site data center IT infrastructure and network components. Understanding that optimal performance was vital for the utility providers’ day-to-day operations and its ability to service its 500,000 customers, OnX took the time to understand the complexities and interdependencies in a robust and diverse environment.
Additionally, the client’s operations necessitated 24×7 monitoring, alerting, escalation, and support. This requirement for constant, dedicated support highlighted the need for a robust and responsive IT service framework that could promptly address any issues or outages, minimizing potential disruptions to the client’s operations.
Solution
The resulting collaboration was meticulously nurtured from its inception, beginning with foundational infrastructure and professional services before evolving into a deeply integrated relationship with the client’s executive team. OnX fortified the partnership through strategic engagement and leveraged our industry-leading OEM partner relationships to provide an ecosystem of advanced technical solutions.
OnX assumed responsibility for the data center operations, ensuring efficient power and cooling systems, comprehensive monitoring, and immediate escalation processes to address any concerns swiftly. We took a strategic approach to fully manage and oversee all aspects of the client’s technology infrastructure, including the comprehensive management of over 1,100 servers and providing support to 3,000 users across the organization.
To effectively meet the client’s diverse and changing needs, we assigned a team of 40 dedicated professionals, complemented by a fully dedicated outsourced service desk, to offer unparalleled support and responsiveness.
Results
OnX preserved and leveraged the client’s existing data center infrastructure investments, ensuring optimal use of resources and capital. The client now benefits from an industry-leading security monitoring and alert system that offers unparalleled protection and peace of mind. Mission-critical applications are consistently maintained in an available and secure state, underpinning the reliability and integrity of business operations.
Additionally, OnX successfully transitioned the client to a comprehensive suite of managed services, encompassing operating system management, network monitoring, patch management, firewall security, and backup solutions. This transformation streamlines IT operations and enhances overall system performance, security, and disaster recovery capabilities.